IT Intern, Summer 2019

The Information Technology Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing 'proof-of-concept' test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.
Yarmouth, Maine
Assist staff with closing customer IT support tickets for our clients
Assist in developing time efficiency processes and tools
Assist with installing software
Prepare and/or modify system and process documentation
Research and implement various sand-box environments for testing, training, and troubleshooting
Resolve server and software configuration issues in a team environment
Take inbound support requests from internal and external customers
Basic knowledge of server hardware (including web servers) and network configurations
Basic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)
Basic knowledge of Windows Active Directory Services
Basic knowledge of writing SQL queries
Strong customer service skills

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