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Software Support Specialist, Financials Team

Company Name:
Tyler Technologies
Are you ready for a career that allows you to make a difference with a growing company? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Tyler ERP software. If you have the following competencies we want to talk to you:
Strong desire to work with a team that has common goals
Passion for helping clients and building rapport
Desire to work in a fast paced environment where every day offers diverse questions
Aptitude for problem solving and thinking out-of-the-box
## Location
Yarmouth, Maine
## Responsibilities
Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
Prioritize, analyze and manage multiple inquiries from a varied group of clients
Advance product knowledge by reviewing new functionality and testing new product issues
Create client facing documentation and collaborate with clients and co-workers via online forums
Advocate for the client and ensure the software meets their business requirements
## Qualifications
Proficiency with computers and contemp orary online applications
Excellent interpersonal and communication skills
Customer service experience a plus
Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
Knowledge of basic payroll/accounting principles is helpful although not required
College degree or comparable work experience
## Posted Date
September 9, 2014
## To Apply
Apply Online
Requisition Number: 45-14-077
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